FAQ

Q: What is the minimum order quantity?

A: 1unit or low MOQ for trial orders, negotiable for large wholesale orders.

Q: What is the production and delivery time?

A: The production and delivery schedule in accordance with the quantity of product, such as 100 pcs ,the production schedule need be done within 25 days after everything was approved.

 Q: Can I order a sample? 

A: Absolutely can ,only the shipping charge need to be paid by customers.

Q: Will the price change with raw material costs?

A: The price is stable recently; we will inform you in advance if prices adjust.

Q: Can I order samples first?

A: Sample orders are warmly welcomed before bulk cooperation.

Q: How much is the sample cost?

A: Sample fee is based on different models, and sample fee can be refunded for bulk orders.

Q: How long for sample production?

A: Samples can be finished within 3–7 working days.

Q: Can we use our own shipping agent? 

A: Sure, you can use your shipping agent.

Q: Can we mix the 20ft container? 

A: Yes, you can mix it.

Q: Can we use our own logo or design for sticker? 

A: Yes, you can. We welcome OEM. Please send email to xinghu0813@gmail.com, for more details.

Q: Is your factory qualified for export?

A: Yes, we are a professional manufacturer with complete export qualifications and factory audit reports.

Q: Do your factory have Certificate?

A: We have ISO9001, CE, EPA, GS/UL and other certificates to meet European and American market standards.

Q: How do you control product quality?

A: Strict raw material inspection, in-process testing and full inspection before shipment.

Q: Are electric garden tools tested one by one?

A: 100% full function testing for all power tools before packing.

Q: If I want to visit your factory, which is the nearest international airport and domestic airport?

A: Hangzhou is the nearest international airport about 2.5hour by taxi, Yiwu is the nearest domestic air port about 1hour by taxi.

Q: Do you have address if buyer visit our factory?

Yes. Welcome to our factory .from yiwu airport china give address Chinese word to taxi: No.368 Huaxia Road Economic Development Zone Yongkang City,Zhejiang Province,China.

Q: Do your factory can help customers order hotel?

A: Yes, our factory can help all customers arrange hotel if you need.

Q: What terms of payment you can accept?

A: our factory advise you to choose:T/T30%DEPOSIT and TT 70% BEFORE SHIPPED, Also you can choose EXW in cash paid USD or RMB. Our factory will offer account number for you if you need. Also can show on the P/I.

Q: Are there any discounts for bulk orders?

A: Of course, once reaching its MOQ of product ,our factory can have discount to build the first cooperation.

Q: Are your tools for home use or professional use?

A: Both available. We have light-duty models for household and heavy-duty ones for professional landscaping.

Q: What packing of your product?

A: For leaf blower or lawn mower: Usually 1pc/carton; For Chainsaw or hedge trimmer: 2pcs/ctn; For brush cutter: 6pcs handle shafts in a carton, and 2 or 4pcs engine in a carton.

Q: Which shipping port do you use?

A: We mainly ship from Ningbo, Shanghai or Guangzhou port.

Q: Can you deliver goods to my warehouse?

A: We can deliver goods to your designated warehouse in China.

Q: what is your manufacture capacity?

A: our factory manufacture capacity 20000 pcs blowers each month usually.

Q: What is your warranty period?

A: We provide 12–24 months warranty for different garden tools.

Q: What function of your product?

A: We supply full series garden tools or machinery, including brush cutter, lawn mower, chainsaw, leaf blower, earth auger, water bump ect. for lawn, yard and landscape maintenance.

Q: Is the surface coating eco-friendly?

A: Adopt environmental protection paint, non-toxic, harmless and eco-friendly.

Q: Are your tools for home use or professional use?

A: Both available. We have light-duty models for household and heavy-duty ones for professional landscaping.

Q: Can you help us customs clearance?

A: Yes, we can. Our factory have the right to export.

Q: About your factory website?

A: Pls link to  www.xinghupower.com

Q: How to solve quality problems after receiving goods?

A: Provide professional after-sales solution, video guidance and technical support online.

Q: Do you supply free spare parts?

A: We offer certain free wearing spare parts together with bulk orders.

Q: What is your return policy for defective goods?

A: For confirmed defective products, we support replacement, refund or free repair.

Q: Who will take responsibility for shipping damage?

A: We take responsibility for packaging problems and will compensate for damaged goods.

Q: Do you have professional after-sales team?

A: We have a 24/7 online after-sales team to solve your problems quickly.

Q: Do your factory can receive paid as RMB or USD or EUR?

A: Yes, our factory can receive RMB or USD or EUR. No problem.

Q:Do you factory can quote us delivery shipping freight fee?

A: Yes. If our factory know your delivery port name and consignee and models with pcs and color and mark and all contact way and detail pack need design conformed and color.

Q: Do you factory can offer common pack as normal design?

A: Yes, just advised the width and length to me, then i can do it for you.

Q: Do your factory have office in foreign countries?

A: No

Q: How to check quality?

A: Our factory have QC team and also can send TOP samples to you.

Q: What materials are your tools made of?

A:  High-carbon steel, aluminum alloy, durable plastic and anti-rust metal materials.

Q: Are the metal parts rust resistant?

A: Yes, with anti-corrosion coating and heat treatment for rust-proof and long service life.

Q: Is the handle comfortable for long working hours?

A: All handles are non-slip, ergonomic and shock-absorbing to reduce fatigue.

Q: Can you provide detailed specifications?

A: Sure, we can send full spec sheets, size data and parameter lists for your reference.

Q: Do your factory have photos for customers?

A: Sure. Our factory can offer the details of product and images of product.

Q: Do your factory can paid in cash?

A: Yes,  but little cash is good for us.

Q: What’s your factory products brand?

A: Our brand is XINGHU or BTW.

Q: How many workers in your factory?

A: The staff is consist of 150 workers and 30 persons in office.

Q: Does your manufacturer participate in the Canton Fair?

A: Yes, we attend Canton Fair every year.

Q: Which market is your factory main market?

A: North-America Market, European market Asia market, south-America market.

Q: How to solve the issue of quality?

A: In generally, the staffs of the factory can make producting in QC standard strictly, if there should be the issue of quality and our factory can arrange to give back all product. All quality matter will have replying by file in 3 days.

Q: Can I become your brand agent in my local market?

A: Sure, welcome to be our factory brand agent. The policy of our factory is to find abroad brand agent and offer more discount to your local brand agent to develop our product.

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